Privacy and Cookie Policy

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements. 

 

The data controller is Dr. S. Desai, who is also the information Governance Lead and Ms. K. Kapell is the Data Protection Officer. 

This Privacy Notice is available at reception, by email if you contact info@dentalhouseexeter.co.uk or by calling 01392 873 899. 

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you. 

The categories of data we process are: 

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  • Personal data for the purposes of staff and self-employed team member management 
  • Personal data for the purposes of direct mail/email/text/other marketing 
  • Special category data including health records for the purposes of the delivery of health care 
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members 

  

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. 

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  • Personal data is stored in the EU whether in digital or hard copy format 
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield 
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list 

  

The lawful basis for processing special category data such as patients’ and employees’ health data is: 

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  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional 

  

The lawful basis of processing personal data such as name, address, email or phone number is: 

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  • Consent of the data subject 
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract 

  

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice. 

You have the following personal data rights: 

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  • The right to be informed 
  • The right of access 
  • The right to rectification 
  • The right to erasure (clinical records must be retained for a certain time period) 
  • The right to restrict processing 
  • The right to data portability 
  • The right to object 

  

Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights: 

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  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month. 
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text. 

  

We have carried out a Privacy Impact Assessment (M 217S) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C). 

 

  

Cookies Policy 

This website, dentalhouseexter.co.uk (the “Website”), is operated by Dental House. 

 

What are cookies? 

Cookies are a small text files that are stored in your web browser that allows Dental House or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Dental House website. This Cookies Policy was created by GDPR Cookies Policy Template Generator and the Terms and Conditions Template for dentalhousepinner.co.uk 

Cookies might be used for the following purposes: 

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  • To enable certain functions 
  • To provide analytics 
  • To store your preferences 
  • To enable ad delivery and behavioral advertising 

  

Dental House uses both session cookies and persistent cookies. 

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website. 

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in. 

 

How do third parties use cookies on the Dental House Website? 

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Dental House Website and other websites that you’ve visited. 

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What are your cookies options? 

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. 

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly. 

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Where can I find more information about cookies? 

You can learn more about cookies by visiting the following third party websites: 

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Highest quality dental care in a warm and welcoming setting, offering the newest in digital dentistry

Contact us

384 Topsham Road, Exeter, EX2 6HE01392 873 899info@dentalhouseexeter.co.uk

Opening hours

Mon- Thur 8.00 to 17.00
Fri 8.00 - 13.00
Sat (by appointment only)

Opening hours

Mon- Thur 8.00 to 17.00
Fri 8.00 - 13.00
Sat (by appointment only)


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